FAQ

Frequently Asked Questions

We’ve answered some of our most common questions below to help make your ordering process as smooth as possible.

✨ What types of products do you offer?

We specialize in custom event designs including party favors, gift boxes, fans, buttons, and bundled event packages for weddings, birthdays, graduations, corporate events, and more.

🛍️ Do you offer custom orders?

Yes! Most of our products are custom-made to match your event theme, colors, and personalization details.

To get started, please fill out our Custom Order Form and we’ll be in touch within 24–48 hours.

📦 Is there a minimum order quantity?

Yes, most items require a minimum order, especially for custom designs.

Minimums vary by product, but typically start at:

  • Party favors: 6–10 items

  • Fans: 5 items

  • Bundles: Pre-set quantities

This allows us to maintain quality and efficiency for all orders.

💰 How does pricing work?

Pricing is based on:

  • Item type

  • Quantity

  • Design complexity

We offer bundle options and bulk pricing to help you get the best value for your event.

💳 How does payment work?

To ensure timely production and secure your order, full payment is required before any custom work begins.

We do offer convenient payment plan options at checkout.

Serious inquiries for large-scale orders may inquire about custom payment arrangements.

⏱️ How long does it take to complete an order?

Turnaround time varies depending on the order size and details.

General timeframe:

  • Standard orders: 1–3 weeks

  • Larger/custom orders: 2–4 weeks

We recommend placing your order as early as possible to ensure availability.

⚡ Do you offer rush orders?

Yes, rush orders may be available depending on our current schedule.

Additional fees will apply. Please indicate your timeline when submitting your custom order request.

🎨 Can I see a proof before my order is made?

Yes! A digital proof will be provided for approval before production begins.

Please review carefully — once approved, no changes can be made.

🚚 Do you offer shipping or local pickup?

We currently offer shipping on all orders.

Shipping times vary based on your location and carrier. Tracking information will be provided once your order has shipped.

❌ Do you offer refunds or cancellations?

Due to the custom nature of our products, all sales are final.

We do not offer refunds or cancellations once your order has been started.

📸 Can I use your designs for my own business or resale?

No. All designs are for personal use only and may not be resold, shared, or redistributed.

💡 I’m not sure what I need — can you help?

Absolutely! We love helping bring ideas to life.

If you're unsure where to start, check out our bundles or submit a custom order request and we’ll guide you through the process.

Still have questions?

We’re here to help!
Submit a custom order request or contact us and we’ll be happy to assist you.